Course Description
Agentic AI is the next step beyond conventional chatbots. AI agents can follow defined workflows, work with approved business information, use selected tools, prepare structured outputs and support business processes with appropriate human oversight.
This practical programme is designed for managers, executives, entrepreneurs, consultants and business professionals who want to identify high-value opportunities for Agentic AI and understand how to move from an idea to a practical business solution.
No programming or technical background is required. Each participant selects an approved business use case and works with Innosoft Gulf to design, build, test and demonstrate a working AI agent within the agreed programme scope.
Programme Schedule and Fees
| Cohort | Delivery | Location | Dates | Schedule | Fee |
|---|---|---|---|---|---|
| Corporate Intensive Cohort | In person or live online | Dubai Knowledge Park | 14–18 September 2026 |
Monday–Friday 9:00 AM–12:00 PM GST |
USD 1,250 VAT inclusive |
| Evening Professional Cohort | In person or live online | Dubai Knowledge Park | 25, 27 August; 1, 3, 8, 10 September 2026 |
Tuesday and Thursday 7:00 PM–9:30 PM GST |
USD 1,250 VAT inclusive |
Suggested Business Agent Projects
- Financial Market Intelligence and Monitoring Agent
- Dubai Real Estate Market Intelligence Agent
- Lead Qualification and Sales Follow-Up Agent
- Document Review and Compliance-Support Agent
- Business Research and Management-Reporting Agent
Your Working AI Agent
This programme goes beyond AI awareness and conceptual exercises. Each participant selects an approved business use case and works with Innosoft Gulf to design, prototype, test and demonstrate a working AI agent within the agreed programme scope.
The agent may use approved documents, business rules and selected tools, and may be delivered through an appropriate interface such as a web application, Telegram or another agreed channel.
Development of a working prototype is included within the programme scope. Production deployment, enterprise integrations, long-term hosting and additional custom development can be provided separately based on the organisation’s requirements.
Learning Outcomes
By the end of the course, participants will be able to:
- Understand how Agentic AI differs from chatbots and conventional automation.
- Identify high-value business processes where AI agents can create measurable impact.
- Design practical agent workflows using approved knowledge, tools and human controls.
- Define the privacy, security, reliability and governance controls required for responsible use.
- Test and evaluate agent performance against practical business criteria.
- Work with Innosoft Gulf to design, prototype, test and demonstrate a working AI agent.
- Develop a practical roadmap for taking the selected use case toward organisational implementation.
Ready to join the programme?
Select your preferred cohort and propose the business use case for your working AI agent.
Programme Curriculum
Explore the eight modules that take participants from understanding Agentic AI to designing, prototyping and presenting a practical business agent.
Module 1
Understanding Agentic AI and Agentic Workflows
Understand how Agentic AI extends beyond chatbots and conventional automation, and how agentic workflows can support practical business processes.
Key Topics
- From generative AI and chatbots to AI agents
- How agentic workflows operate
- Goals, tasks, tools, memory and actions
- Degrees of autonomy and human oversight
- Business benefits of agentic workflows
- Examples of practical Agentic AI applications
- Introduction to task decomposition and evaluation
Module 2
Improving Agent Quality with Reflection and Feedback
Understand how reflection and feedback can help AI agents review, improve and strengthen the quality of their outputs.
Key Topics
- Why AI agents need mechanisms to review and improve their own outputs
- Reflection versus direct generation
- Using feedback to improve quality and reliability
- Reviewing outputs against business criteria
- Human and external feedback in agent workflows
- Practical examples of reflection in business applications
Module 3
Business Knowledge, Knowledge Bases and Grounded AI
Understand how AI agents use approved business knowledge, knowledge bases and retrieval to provide grounded, traceable answers.
Key Topics
- Policies, contracts, reports and internal documents
- Structured and unstructured business knowledge
- Knowledge bases and retrieval
- Retrieval-augmented generation (RAG) in business terms
- Source attribution and evidence traceability
- Tables, images and scanned documents
- Data quality and confidentiality
Module 4
Tools, Functions and Business Systems
Understand why AI agents use tools, how they decide when to call them, and how business systems can be accessed safely and with appropriate controls.
Key Topics
- Why agents need tools
- How an agent decides when to use a tool
- Functions and APIs in business terms
- Email, calendars, CRM systems, databases and business applications
- Code execution as a controlled tool
- Introduction to the Model Context Protocol (MCP)
- Permissions, approvals and safe tool use
Module 5
Designing the Agent Workflow
Translate a business process into a structured agent workflow without writing software code.
Key Topics
- Users, goals and trigger events
- Tasks, decisions and workflow steps
- Business rules and operating boundaries
- Inputs, outputs and exception paths
- Approval and escalation points
- Success and failure conditions
Module 6
Evaluating and Improving AI Agent Performance
Learn how to evaluate whether an AI agent is useful, reliable and cost-effective, and how to identify and improve weak points in the workflow.
Key Topics
- Defining business success criteria and quality measures
- Identifying errors and recurring failure patterns
- Evaluating individual workflow components
- Improving prompts, tools, knowledge and model choices
- Balancing quality, speed and cost
- Continuous improvement of the agent
Module 7
Working Agent Development and Testing
Work with Innosoft Gulf to translate the approved design into a functioning business AI agent.
Key Topics
- Connecting approved knowledge and tools
- Configuring user interactions
- Implementing approval steps
- Testing realistic business scenarios
- Correcting failures and edge cases
- Preparing the agent for practical use and organizational deployment
Module 8
Demonstration and Implementation Roadmap
Bring together the business case, working solution, governance requirements and next steps.
Key Topics
- Presenting the working agent
- Evaluating usefulness and reliability
- Reviewing limitations and residual risks
- Deployment and integration options
- Ownership, adoption and change management
- Defining the implementation roadmap
Learning Experience and Participant Resources
Participants learn through instructor-led sessions, practical business workshops and guided project work.
- Access to Innosoft Gulf’s private AI infrastructure to test, deploy and evaluate different AI-agent workflows.
- Access to curated datasets and analytical environments that can support practical use cases such as the Financial Market Intelligence Agent and Dubai Real Estate Market Intelligence Agent.
- Access to LMS resources, templates and supporting materials for use-case design, workflow development, evaluation and implementation planning.
- Guided support to design, prototype, test and demonstrate the participant’s selected business agent.
- Certificate of completion, subject to programme requirements, with KHDA attestation available for eligible certificates.
Participant Testimonials
“They are truly passionate about the subject, and their energy is contagious. They create a supportive learning environment that encourages participation and critical thinking.”
Maggie Chung
Sales and Marketing Professional
“If you want to master AI agents, Innosoft’s AI Agents for Business Applications programme is the real deal. The progression from core basics such as RAG to complex workflows is incredibly well structured. They do not just teach theory. Innosoft provides a high-performance platform and JupyterLab environment for hands-on practice.”
Eureka Ilunga
Software Engineer
“Great courses with plenty of real-world examples and hands-on labs. The Agentic AI training was engaging, practical and well structured. Ahmed explains challenging concepts clearly and creates a positive learning atmosphere.”
Paulo Araujo
Data Science Professor
“It was a very practical course that provided a clear understanding of how Agentic AI works. I really appreciated the course and I am glad I attended it.”
Veena Hingarh
Bank Director
“The Agentic AI course was useful. I liked the hybrid delivery because it suited my schedule. The concepts were explained well, and the individual guidance was very helpful.”
Arif Ahmed
Author and Professor
Testimonials are based on participant feedback from Innosoft Gulf training programmes. Some quotations have been shortened for presentation without changing their meaning.
Apply for the Programme
Propose your business use case and work with Innosoft Gulf to design, prototype and test a practical AI agent.
Apply Now Contact Innosoft Gulf